Versand

Order Processing

  • Processing Time: Orders are processed within 1-2 business days after the order is placed. Processing times may vary during peak periods or promotional events, but we will notify you of any significant delays via email.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the selected shipping method. Delivery times vary depending on your location and the shipping method chosen.

  • Domestic Shipping (UK):
    • Standard Shipping (4-8 business days)
    • Expedited Shipping (1-3 business days)
  • International Shipping:
    • Standard International Shipping (7-15 business days)
    • Express International Shipping (4-9 business days)

Shipping times are estimated and may be affected by external factors such as customs processing and carrier delays, which are outside our control.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive an email confirmation containing your shipment tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.

Shipping Restrictions

We currently ship to most countries worldwide. However, we may not be able to deliver to certain regions due to international shipping regulations, sanctions, or carrier restrictions. If we cannot ship to your location, we will notify you and provide a refund for your order.

Customs, Duties, and Taxes (International Orders)

For international shipments, you may be responsible for customs duties, taxes, or other fees upon delivery. These charges are determined by your local customs authority and are not included in the shipping cost displayed at checkout.

Esserny is not responsible for any customs fees or import taxes. We recommend checking with your local customs office before placing an order to avoid unexpected fees.

Address Accuracy

Please ensure that all shipping information is correct at the time of purchase. Esserny is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your shipping address is incorrect, please contact us immediately at support@esserny.com.

Note: Once an order has been processed or shipped, we may not be able to change the shipping address.

Missed Deliveries & Undeliverable Packages

If a delivery is missed or a package is marked as undeliverable due to incorrect shipping details or refusal to accept the delivery, you may be responsible for additional shipping fees to resend the package. We will contact you to confirm the correct address before reshipping your order.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected delivery window, please contact us at suuport@esserny.com with your order number and details. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return Policy for details. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

If you have any further questions or concerns, please feel free to contact us at support@esserny.com.